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Invoicing, Archiving and Confidentiality

FAQ

How will Sterling Transcription invoice me?

We will email you an invoice which is itemised by file. Sterling Transcription kindly requests final payment within 14 working days of receipt of invoice. Clients have the option to pay by either online banking transfer (BACS) or cheque.

What are Sterling Transcription's standards regarding confidentiality?

Sterling Transcription is committed to maintaining industry leading confidentiality and security. All our staff and typists sign strict confidentiality undertakings, and client-specific confidentiality agreements can be provided upon request.

Please click here to read further information about Sterling's commitment to privacy and confidentiality.   A copy of Sterling's Privacy Policy is available for download via the website.  A copy can also be sent to you, upon request. 

Our secure website is housed at a NEXTDC data centre (https://www.nextdc.com/data-centres/b1-brisbane-data-centre), to which clients can upload information and audio.

All client accounts are password-protected, all access to the site is auditable via IP number, and the secure server uses bank grade RSA 2048 bit encryption keys.

Sterling Transcription adheres to the privacy and Electronic Communications (EC Directive) Regulations 2003, the Data Protection Act 1998 and the Telecommunications (Data Protection and Privacy) Regulations 1999.