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Sterling and GDPR - Your Privacy Is Our Top Priority


The introduction of GDPR has given us an opportunity to fine tune and improve even further our controls on client information and security.

Sterling Transcription continues to provide professional and high quality transcription services to our clients, and right now, as our clients, you can be assured that we are GDPR ready and we are GDPR compliant.

Your privacy is our top priority

We have always kept strict confidentiality of user data, and we continue to keep client confidentiality and security front and centre when improving our strong and secure systems. 

We believe in continuous improvement, and our recent documents and procedures updates reflect this effort.

Here's a brief summary of the updates we've made:

  • More control over your information.  We've made it easier and more flexible for you to control the information you provide us.  Our new policies explain that you have control over your personal information and how it is collected, used, and shared.
  • More details on how we use your information.  We are always working to improve our service delivery, and the updates to our policies describe in more detail what information we collect and why we need it. 
  • More user-friendly language.  We've used clearer language, headings, and paragraphs which allow you to search important information more easily.   

The new privacy policy took effect on 25 May 2018.  If you have any questions or concerns about Sterling Transcription or our updated privacy policy and Terms and Conditions, please feel free to contact our Data Protection Officer at

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Sterling Transcription is ISO 9001 Certified


ISO:9001 is an internationally recognised quality management system standard which recognises organisations who implement and maintain a quality management system.  

Find out how Sterling Transcription's well-designed and effectively implemented quality management system demonstrates quality through continual improvement, and benefits clients.   

17 June 2015

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Five Key Questions Every Researcher Should Ask


Do you need research transcription?  Read our blog article to find out the five crucial questions every researcher should ask their transcription company, when seeking research transciption services.  

Added: 17 January 2018

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Update Your Web Browser Today!


Running older versions of an internet browser can cause problems with web pages not loading properly, and may impede safe logging on to your favourite websites.  

Read our blog article to find out why you should keep your web browser up-to-date.  

26 September 2016

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5 Ways Medical Typists Can Help You


There are many benefits to outsourcing your medical typing needs.  Medical typists know medical terminology, provide accurate medical records and exceptional proofreading services, and are there for staffing emergencies.  

To find out more read our blog article.  

23 September 2016

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Leading Corporations Choose Sterling Transcription For Accurate Finance Season Records


Accurate finance season records are critical to leading corporations because they provide precise and impartial records of important financial events.  

Read our blog article to find out how Sterling Transcripton helps leading corporations meet their legal and corporate governance responsibilities by providing accurate finance season records. 

15 July 2016

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Facilitating Focus Groups? Recording great audio is ESSENTIAL for accurate and timely analysis


Researchers across the world run focus groups to capture rich data for analysis.  One of the keys to running successful focus groups is recording great audio.

Recording great audio consistently is easy if you follow a few key rules.  Find out more...

4 February 2016

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Sterling Transcription achieves ISO:9001 accreditation


Sterling Transcription, as part of Pacific Solutions Pty Ltd, was recently awarded ISO:9001 certification, an internationally recognised standard for organisations who implement and maintain a quality management system. 

ISO accreditation means that Sterling's business foundations are strong, robust and designed to provide the best suite of quality services possible to all our clients. 

Sterling Transcription is proud to sport the Best Practice Certification logo, which acknowledges this achievement. 

For more information on how this ISO accreditation will positively benefit you, please contact Sterling Transcription today.

Added: 17 June 2015

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More Sterling Transcription clients are choosing Dictate + Connect dictation app


More Sterling Transcription clients are using Dictate + Connect as their iPhone dictation app of choice.  

Direct file transfer means more time concentrating on your core work, less time mucking about with file uploads.  

For more information on how you can use Dictate + Connect for seamless upload to your secure Sterling Transcription client account, click here.

12 December 2014

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Outsource your transcription to Sterling Transcription and reap the benefits!


There are many benefits to outsourcing your transcription to a professional company such as Sterling Transcription.  

Read our blog article and reap the rewards.

5 December 2014

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Top 12 Tips for Professional Dictating


Would you like to improve your professional dictating results?  

Please read our Top 12 Tips for Professional Dictating article on our blog, which is especially useful to our professional clients who use dictaphones or phone apps to dictate.

27 November 2014

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Use Dictate + Connect iPhone app to automatically upload files to your secure Sterling client login


Looking for a simple dictation solution?  Try the new Dictate + Connect app – using your iPhone, dictate and upload your files directly to your secure Sterling client login.  It really is that simple.

Click here to download the app.  Once you’ve downloaded the app, select Sterling Transcription as your destination, enter your Sterling username and password, and you’re ready to transfer your dictations directly to your secure Sterling client login.  

With Dictate + Connect dictation app you turn your iPhone into a highly portable, very effective dictation device.  Leave your Dictaphone at the office, and use your iPhone when you’re on the move, for great quality dictations, and no fuss transfer and automatic upload of files directly to your Sterling client account.  For more information contact the Sterling team

23 April 2014

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Sterling's Easter 2019 and May Day (Bank Holiday) 2019 Public Holiday closures

Added: 15 April 2019

Sterling Transcription will be closed over the Easter public holidays, from Friday 19 April, and reopening on Tuesday 23 April 2019, and again closed on Monday 6 May 2019 for the Early May Bank Holiday (May Day) commemorations.

This may mean delays in responding to queries, processing files, and requests. If you require work to be completed during these times please contact us in advance so arrangements can be made well ahead of time.

Have a safe and happy long weekend, and and please take care on the roads – from all the staff at Pacific, Sterling and Expedict.

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