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Privacy

Sterling Transcription

At Sterling Transcription, we recognise the importance of our clients' privacy and confidentiality.  

We are committed to providing and maintaining industry leading confidentiality and security standards.

Sterling Transcription adheres to the Privacy and Electronic Communications (EC Directive) Regulations 2003, the Data Protection Act 1998 and the Telecommunications (Data Protection and Privacy) Regulations 1999.

We are also compliant with the Information Commissioner’s Office (UK), which promotes openness by public bodies and individuals' data privacy.

In ensuring a maximum level of privacy, Sterling Transcription undertakes various measures, including, but not limited to:

Secure Website

Sterling Transcription maintains a secure online website to which clients can upload information and audio.  

Access to the site is fully auditable via IP number, and the secure server uses bank grade RSA 2048 bit encryption keys. All client accounts are password protected and clients can set their own passwords, which are stored in a secure encrypted format.

Limited use of Personal Information

Typists working for Sterling Transcription have very limited access to clients' personal information, and as such are only able to access client audio files.

We only grant access to client information in the event that it is required for the proper completion of the transcription services.

Medical Records and Health Records Information Privacy

Medical records are sensitive and personal in nature, and require further measures to ensure that the information they contain is protected.

At Sterling Transcription, we understand that privacy is key to our medical clients, and we have taken additional steps to ensure that security and privacy is maintained. Privacy is considered a focal point of Sterling Transcription’s service, and is carefully monitored by the Managing Director.

Sterling Transcription, as a specialised medical transcription company, fully commits to communicating openly with clients and typists alike to make sure that all privacy requirements are met. All our clients are also granted full access to our operating systems in order to show that our security and privacy procedures are reliable and robust.

Sterling Transcription’s medical transcription team, which comprises experienced typists and quality managers, is central to our privacy protection. They are familiar with the Sterling Transcription Privacy Policy and any legal and individual client requirements that apply.

Employee and Subcontractor Confidentiality Agreements

All persons who are employed by or are subcontracted to Sterling Transcription sign a confidentiality agreement before the commencement of work.  

This agreement complies with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), Health Insurance Portability and Accountability Act (HIPAA USA), Information Commissioner's Office directives (UK), and New Zealand privacy standards.  

Document Return

Completed documents are returned by default via upload to the client account on our secure website, thus restricting access to those holding the login and password details. 

This method is protected by standard HTTPS protocol.  If preferred, documents can be returned via email, in addition to being uploaded. 

Audit Trail

All activity on the Sterling Transcription secure website is fully auditable by Sterling Transcription.  

Access to client and file information is strictly managed through the use of access level management and password protection.  Both typist and administrative activity is recorded, providing a complete audit trail of when and by whom audio and documents are accessed.  

Purging of Documents

Completed transcripts are stored in the personal account of the client for approximately one month after publication, before being purged.  

The file is then held on the secure Sterling Transcription server for a period of approximately one year, before being permanently deleted.

Clients may request that completed transcripts are retained for a shorter period of time, and file archival services are also available.  

International Clients and Files

Pacific Solutions Pty Ltd is an Australian company that trades in the UK as Sterling Transcription.

Australian Privacy Principles are compliant with Health Insurance Portability and Accountability Act (HIPAA USA), Information Commissioner’s Office directives (UK), and New Zealand privacy standards. Non-disclosure agreements are available on request.

The transfer of files between countries is carried out in accordance with the Australian Privacy Principles.

A brochure containing this information is available via our website.